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In the wake of growing nationwide concern over the Coronavirus outbreak, we wanted to take a moment to address some of those concerns as they pertain to Agency for Community Treatment Services, Inc.

We find ourselves in a unique position: We’re a medical facility with a population of immune-compromised individuals who have come to us for addiction and alcoholism treatment, as well as for shelters and permanent housing. Our goal is to keep our employees and clients healthy. 

Program Modification Update

(updated August 10, 2021)

ACTS continues to monitor rates of COVID-19 in the communities we serve along with updates to recommendations from the Centers for Disease Control and Prevention. Currently, the state of Florida is in the grip of a significant wave of COVID cases due to the new Delta Variant of COVID-19. We are assessing the current situation and adjusting protocols as needed. In the past 14 days, ACTS has seen an increase in cases of COVID-19 in both staff and clients. After careful consideration, we have determined it is necessary to pause our Pandemic Recovery Status and move back into Phase III of our Pandemic Alert Status. The health and safety of our staff and clients remain our top priority.

It is important that we continue to operate as a team, enforcing COVID-19 protocols, behaving responsibly in the community, and protecting ourselves and each other. In regards to program and operational practices, effective immediately, the following protocols have been reestablished below:

Face Coverings/Masks & PPE:

  • Face coverings/masks are required to be worn by all clients and staff, regardless of vaccination status, in all programs and administration. The decision to mandate universal masking is our way to get ahead of protecting our workforce. 

  • Procedure Masks, not just a cloth face covering, should be used when providing direct client care or interacting within 6 feet of any client. 

  • Full PPE (gown, glove, and procedure mask) should used when providing services to any client who is under quarantine, under isolation, or is having symptoms of illness. 


Staff continue to have the opportunity to receive the COVID-19 vaccine due to the availability of multiple vaccine options in the community.  ACTS will continue to provide resources and information for those interested in receiving the vaccine. We will be conferring with other organizations and community partners in regards to where we stand on mandating vaccines.

Daily Employee Screening:

  • Daily Staff Screening is mandatory (Self-evaluation prior to reporting to work is strongly recommended.)
  • Employees must notify their manager of any “Yes” answered question from the screening tool.
  • Managers are equipped with a flowchart/decision tree and will utilize this tool to make scheduling decisions based on risk of exposure and potential spread of the virus.  
  • ACTS will continue to provide resources to testing sites/locations for staff and clients.
  • ACTS is not able to administer Rapid Testing for staff or persons’ served at any of our ACTS facilities/locations. Community resource information will continue to be provided. 

Client Related Protocols

  • All new intakes/admissions will be screened by phone prior to entry into the building.
  • All new residential client admissions should be quarantined.
  • Clients should be screened daily.
  • Symptomatic clients must be isolated immediately and staff should wear gloves, gown, and masks while providing services.
  • Maintain Physical Distancing of 6 Feet.
  • All program visitation has been suspended until further notice.
  • No external provider groups (AA/NA/CA, etc.) 
  • Client outings are limited to medical appointments only.
  • Transportation of clients is suspended until further notice. Emergency transports will be reviewed on a case-by-case basis by the Program Director. If approved,  staff must wear a gown, mask and gloves.  
  • All client groups are limited to 10 or less with social distancing and based on the accommodating space.
  • Outdoor open-air groups maintaining a 6 ft. distance are encouraged.
  • Urine Drug Screening will continue as normal.
  • Client curfews shall be imposed with the exception of scheduled appointments and/or employment. 
  • Home passes for youth residential programs are suspended until further notice. Virtual visits will serve as an alternative.
  • Case managers completing home visits must complete a phone screening prior to visit and will not enter a client’s home.  All visits must take place outdoors, maintaining a 6 ft. distance and all parties must wear a mask at all times.

Additional Employee Services/Safety Practices

  • Continue the use of virtual/remote trainings, visitations, and meetings when offered. 
  • Continue routine environmental cleaning and disinfection using FDA approved disinfectants.
  • Incident Reporting and the completion of the COVID Checklist is mandatory and must be submitted at the  discovery of possible exposures or reported COVID positives.  
  • All employees are prohibited to work from home .
  • In the event there is a need to reassigned staff due to COVID-19; the COO will authorize such reassignment with consultation of the Human Resources Director.  
  • An inventory list of essential items related to COVID-19 must be submitted to the Director of Development each week on Wednesday by COB .
  • One point of entry should be used for every program for screening and admissions.
  • All live, in person training events including New Employee Orientation, Welle, CPR/First Aid and Self-Administered Medication will now be changed to a virtual platform (i.e. Zoom). More information along with web links will be provided via corporate email. *Please do not come to ACTS Administration (56th St.) on assigned training dates. 
  • Attendance to all external trainings and community meetings must be reviewed by the Program Director and approved by COO (with the exception of pre-approved conferences).

These modifications are intended to protect us and those we serve.  Thank you for your attention and immediate compliance.


Here are some helpful resources about Coronavirus from the CDC and Florida Health Department, as well as links about substance use and the Coronavirus.