If you, a friend or a family member have concerns about the care you have received at ACTS, we hope you will share them with us. Here is how:
Start by talking to your therapist, case manager or staff at the program. If you feel comfortable, let them know you have a concern. Explain what you think is wrong and what you want to change. Many problems can easily be resolved this way.
If you feel you cannot talk to the program staff, you should contact their immediate supervisor or the Program Director.
You are entitled to talk about your concerns.
ACTS also has a formal grievance process. Grievances are a way to address serious concerns about client rights or safety that cannot be addressed with program staff.
Examples of when to file grievances include:
You may submit a grievance using our electronic form here. You may also download a copy of our grievance form below and mail or fax it to us at the address or fax number on the form.
At ACTS, we strive to provide the best quality services possible. Thank you for helping us in our mission.